Shipping

This policy explains how orders from mysteryknivesbox.com, operated by Knives Mystery Box LLC (Mystery Knives), are processed and shipped. It is part of our Terms of Service: https://mysteryknivesbox.com/policies/terms-of-service


1. WHERE WE SHIP

We currently ship only to addresses in the United States. Orders ship from our warehouse in Pennsylvania and fulfillment partners.

We do not ship outside the United States, and we will refuse or cancel orders addressed to freight forwarders or package-forwarding services.

Some knife types cannot be shipped to some states, or require you to certify before checkout. See Section 6 and our Restricted Items & Knife Law policy.


2. PROCESSING TIME

Orders begin processing within minutes of purchase. Please allow 1-3 business days for processing before your order ships. Fast Insured orders are prioritized for fulfillment. Business days are Monday through Friday, excluding U.S. federal holidays. Processing may take longer during high-volume periods, if we need to verify your age, identity, address, or certification, or if an item is out of stock. We may ship items in an order in more than one package.

You can change your email or shipping address, or cancel your order, only within 15 minutes of checkout and only if packing has not started. See our Refund and Return Policy: https://mysteryknivesbox.com/policies/refund-policy


3. SHIPPING OPTIONS AND RATES

Estimated delivery is typically 2-5 business days after your order ships, in addition to processing time. Delivery times are estimates and are not guaranteed. All orders ship from the USA with tracking.

Restricted knives, including OTF, Switchblades, Balisongs, and other automatic or restricted knives, ship only by UPS or another private carrier, and only to individuals who certify they can legally receive and own them through purchasing. The buyer certifies the individual and shipping address selected is compliant with all federal, state, and local laws, to receive and own all knife types purchased.


4. DELIVERY ESTIMATES AND DELAYS

Our shipping times are averages based on recent orders, so they are estimates, not guarantees. Carrier delays, weather, holidays, high order volume, address problems, and other events outside our control can delay delivery. We are not responsible for carrier delays, but we will help you track down your order.


5. TRACKING

You will receive an email with tracking once your order ships. If you have not received a tracking number within 7 business days of your order, please contact us at team@mysteryknivesbox.com.

Automatic Knives Agreement:

IN COMPLIANCE WITH FEDERAL STATUTES REGARDING INTERSTATE SHIPPING OF AUTOMATIC KNIVES, Knives Mystery Box LLC requests that you read carefully the requirements set forth below, and agree to this prior to your purchase or receipt of any automatic opening knife from our company.

Federal law prohibits shipment of automatic knives across state lines, with the following exceptions:
  1. to civilian or Armed Forces supply or procurement officers and employees of the Federal Government ordering, procuring, or purchasing such knives in connection with the activities of the Federal Government;
  2. an active Armed Forces member or employee acting in the performance of his or her duty;
  3. to supply or procurement officers of the National Guard, the Air National Guard, or militia of a State, Territory or the District of Columbia ordering, procuring, or purchasing such knives in the connection with the activities of such organization;
  4. to supply or procurement officers or employees of the municipal government of the District of Columbia or the government of an State or Territory, or any county, city or other political subdivision of a State or Territory;
  5. to manufacturers of such knives or bona fide dealers therein in connection with any shipment made pursuant of an order from any person designated in paragraphs 1, 2, 3 and 4.
  6. Knives Mystery Box LLC will not sell automatic opening knives to any customer unless such sale or receipt of Product Service return is made in compliance with one or more of the above conditions.
By signing and submitting this form, you (Knives Mystery Box LLC Customer/Buyer) hereby recognize and acknowledge that it is your responsibility as the buyer to ascertain and obey all applicable laws (local, state, federal and international) in regard to the possession or purchase of any item from Knives Mystery Box LLC. You further hereby represent and certify that your purchase or ownership of automatic opening knives from Knives Mystery Box LLC meets one or more of the criteria set forth above and agree to use these knives in connection of duties as described above in sections 1, 2, 3, 4 and 5.


Mystery Knives Box warrants the above to be true according to the best available information. Buyers shall be responsible for verifying local, states, and federal laws.

ou are solely responsible for knowing and following the laws where you live and where the order is delivered. We may cancel and refund any order we believe cannot be lawfully shipped. You must be 18 or older to order. Full rules are in our Restricted Items & Knife Law policy: https://mysteryknivesbox.com/pages/restricted-items-knife-law and our Terms of Service.


7. ADDRESS ACCURACY

Please make sure your shipping and billing address is correct before you place your order. We are not liable for orders shipped to an incorrect address entered at checkout. If you notice a mistake, contact us within 15 minutes of checkout. If we made the error, we will take full responsibility for the original order at no charge to you.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, or because it was refused or not claimed, we will, at our option, either reship it at your cost or issue store credit for the order amount minus the original shipping charges. If the returned package contains restricted knives, we will refund it instead of reshipping.


8. LOST, STOLEN, OR DAMAGED PACKAGES

Damaged in shipping: we offer a 100% guarantee on all knives that are defective or damaged during shipping. Let us know and we will provide a replacement or equal store credit. See our Refund and Return Policy for how to report it.

Lost in transit: if tracking shows that your package has not been delivered and has stopped moving, contact us within 7 days after its estimated delivery date.
- Fast Insured orders: we will reship your order free of charge.
- Standard Shipping orders: we will help you file a claim with the carrier, and we will replace a package that the carrier confirms is lost.

Marked delivered but not received: first check around your delivery location, with neighbors, and with your local carrier office, then contact us within 7 days of the delivery date shown in tracking.
- Fast Insured orders: we will reship your order free of charge.
- Standard Shipping orders: risk of loss passes to you when the carrier marks the package delivered to your shipping address. We are not responsible for packages lost or stolen after delivery, but we will help you contact the carrier.

Title and risk of loss: title passes to you when we deliver your order to the carrier, and risk of loss passes to you when the carrier marks the package delivered to your shipping address, as described in our Terms of Service. Before delivery, our obligations are the ones stated in this section.

Damage and loss claims must be reported within the 7-day window above. We may ask for photos, a description, or a signed statement, and we may decline claims we reasonably believe are fraudulent. One reship or replacement per lost or damaged package. If a package we reshipped later arrives, please contact us. Shipping charges are not refunded except as stated in our Refund and Return Policy.


9. QUESTIONS

Email team@mysteryknivesbox.com with your order number. We aim to reply within 24 hours.